No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
On the "Login" page, click "Forgot Password?" And you will be redirected to another page to create a new password.
Thank you to contact us so we can change your email address.
We accept all conventional credit cards (VISA, MasterCard, Amex) and payment by Paypal. We do not accept checks, cash, credit transfers.
At OULALA Deals, your payment is secure every step of the way. When purchasing online with your credit card, all of your information is entered into a SSL secure web page. Your information is then encrypted and sent directly to our credit card provider's network (where your card and transaction are authorized and approved). Your credit card information is NOT stored on our servers.
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, at our discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Please note that any orders that have already been packed or shipped cannot be cancelled.
Yes you can but thank you to note that your delivery address can not be changed once your order has been processed or shipped.
The delivery time is based on the shipping option that you have chosen. In general, here is how we process your order and the associated delays.
1. We process your order
We pick up all the ordered articles in our warehouse and pack them so it can be picked up by our shipping partner.
Your order is then shipped and you will receive the associated tracking number to check your order status and whereabouts.
Our shipping partner will take care of your order deliver it right to your door, according to the shipping method you chose during checkout. This step usually takes 3 to 6 weeks
We will email you the tracking information as soon as your order has shipped. (Please allow 48 hours for the tracking number to appear in the tracking system).
You can track your order here.
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
If a product is missing, it may be that your order has been shipped in several packages. So you'll receive this or these parcels few days later. If this is not the case, thank you to contact our customer service immediately. A weight check will be requested from our warehouse in order to see if an error has been done.
All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 2-8 business days from the order date and shipped the day after the processing date. Please note that we don't ship on weekends.
If you are not happy with your purchase and want to return a product, thank you to contact us within 14 days of receiving your order. Thank you for giving us the order number and the reasons for the return of the product.
Then you simply send your order instead of shipping in China. You will find below the return address:
SFC China Fulfillment Center, Floor 3, Building 3, Instrument World Industrial Park, NO 306 Guiyue Road , Guanlan Town, Longhua District, Shenzhen City, Guangdong Provience.
Note that all returns must be in their original condition and packaging intact.
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
Thank you to contact us within 7 days of receipt of your order. Your order number, an explanation of the problem, as well as written evidence of the problem will be required .. We do our best to treat your problem as soon as possible.
The return process can take up to 14 business days from the day we receive your return. We will email you to confirm that your return is considered. If you do not receive an email, thank you to check in spam or contact our customer service again.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received credit for your return yet, please contact the bank/credit card company. It may take some time before the refund is posted to your account.